What can be returned: The majority of our products are custom or personalized items are not returnable unless demeed to be defective or different than what was ordered. To determine if a product is defective, you must contact Service@ElsmoreSports.com and send a picture so it be can evaluated. All returns must be in their original packaging and must be in new condition. If there is any wear or has been worn by the customer, the item(s) cannot be returned. All returns must be made within 30 days of purchase.
What cannot be returned: Items that are not in their original packaging. Items with noticeable wear or that have been worn by the customer cannot be returned. Items must be in new condition to be eligible for return. The majority of our products are custom or personalized products. Customized items, once approved by the customer are NOT returnable or refundable unless one of the following occurs: (1) If the product is determined to have a manufacturer defect, (2) the quality of the printing is below a reasonable range or (3) the design is different than what was ordered
How to return a Elsmore Sports product: Once Elsmore Sports has determined that your order has a manufactured defect, you must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number, email us at email@example.com and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges. Elsmore Sports will pay for shipping for manufactuer defects or printing errors caused by Elsmore Sports
Send the package to:
Elsmore Sports - Returns
5885 149th Street West, #103